Welcome to Rebound! These Terms of Use (“Terms”) govern your access to and use of the services offered by Rebound Health, Inc. (“we” or “us”) via Rebound’s website and app (“Rebound” or the “Service”). Please read these Terms carefully, and contact us if you have any questions. By accessing or using Rebound, you agree to be bound by these Terms, our Privacy Policy, our Cookies Policy, and any other supplemental terms for the Service offerings that you access (collectively, the “Agreement”).
Section 6 below sets out the terms governing any subscription you purchase. IF YOU PURCHASE A SUBSCRIPTION TO THE SERVICE, YOUR SUBSCRIPTION WILL BE AUTOMATICALLY RENEWED AT THE END OF THE DISCLOSED BILLING PERIOD AT OUR THEN-CURRENT FEE FOR SUCH SERVICE UNLESS YOU DECIDE TO CANCEL YOUR SUBSCRIPTION OR THE AGREEMENT IS TERMINATED. Additionally, in some locations you might have a “cooling off period.” For example, if you are a California resident and purchase a subscription and decide before midnight of the third business day following your purchase that you want to cancel your contract with us and receive a refund, you can email a notice of cancellation to Rebound Health, Inc., Attn: Legal Department, at [email protected].
SECTION 12 (DISPUTE RESOLUTION) CONTAINS PROVISIONS THAT GOVERN HOW TO RESOLVE DISPUTES BETWEEN YOU AND US. UNLESS YOU OPT OUT OF THE ARBITRATION AGREEMENT (AS DEFINED IN SECTION 12) WITHIN THIRTY (30) DAYS IN ACCORDANCE WITH SECTION 12.6 (OPT OUT): (1) YOU WILL ONLY BE PERMITTED TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF AGAINST US ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION OR PROCEEDING, AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION; AND (2) YOU ARE WAIVING YOUR RIGHT TO PURSUE DISPUTES OR CLAIMS AND SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL. IN ARBITRATION, THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT.
You should print a copy of the Terms or save them to your computer for future reference. We reserve the right to determine the form and means of providing notifications to you, and you agree to receive legal notices electronically if that’s what we decide. We may revise this Agreement from time to time and the most current version will always be posted on our website. If a revision, in our discretion, is material, we’ll notify you and we may require you to provide consent to the new Agreement in a specified manner before further use of the Service is permitted. By continuing to access or use Rebound after revisions become effective, you agree to be bound by the revised Agreement. If you don’t agree to the revised Agreement, please stop using Rebound and cancel your subscription as set forth in Section 6.6 below.
1.1 What We Do. Our mission is to help as many people as possible recover from trauma. Our Service is designed to support trauma recovery and mental well-being. To access most features of the Service, you must register for an account and have a valid subscription.
1.2 Who Can Join. Rebound is not for everyone. You cannot use the Service if you are under 18 years old, located outside of the United States, governed under GDPR, or are in an actively unsafe situation (including domestic violence, wartime, or otherwise in danger of being harmed by yourself or others). The Service should never be used as a replacement for recommended medical or mental health treatment; if we find that it’s appropriate (including if based upon any restrictions listed in this section), you may be removed from the Service so that your condition may be managed by a licensed medical profession.
1.3 Public Profiles. Based on what features you use, you may be required to create a public profile. We rely on you to provide accurate profile information but do not verify any information contained in other Rebounders’ public profiles.
1.6 No Physician-Patient Relationship. We are not a licensed medical service provider, and any information provided by us should not be interpreted as medical advice or construed to form a physician-patient relationship. Be sure to talk to your doctor before starting Rebound or any health or wellness service, and don’t use Rebound if you’re having a medical emergency. IF YOU THINK YOU ARE HAVING A MEDICAL EMERGENCY, CALL 911 OR SEEK IMMEDIATE MEDICAL ATTENTION.
1.7 Rebound Communications. We may text you as part of the Service, or as part of a promotion or advertisement (“Rebound Communications”). You agree that Rebound Communications are governed by this Agreement. We do not charge for Rebound Communications, but you are responsible for all charges and fees associated with mobile messaging imposed by your wireless carrier and you acknowledge that your carrier may charge you or deduct usage credit from your account when you text us or we send messages to you. Message and data rates may apply. By enrolling a telephone number in Rebound Communications, you authorize us to send recurring SMS and MMS mobile messages to the number you specify, and you represent that you are authorized to receive mobile messages at the number. You agree that these messages may be transmitted using an automatic telephone dialing system (“ATDS”), other automated systems for the selection or dialing of telephone numbers, or different technology. Your consent to receive mobile messages via an ATDS or other automated system for the selection or dialing of numbers is not required (directly or indirectly) as a condition of purchase. While you consent to receive messages sent using an ATDS, you will not interpret that to suggest or imply that our messages are sent using such a system. Message frequency varies, and you can opt-out at any time. If you do not wish to continue participating in Rebound Communications, you agree to reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any mobile message you receive from that program to opt out. You may receive an additional mobile message confirming your decision to opt out. You understand and agree that the foregoing options are the only reasonable methods of opting out. You acknowledge that our text message platform may not recognize and respond to unsubscribe requests that alter, change, or modify the STOP, END, CANCEL, UNSUBSCRIBE or QUIT keyword commands, such as the use of different spellings or the addition of other words or phrases to the command, and agree that that we and our service providers will have no liability for failing to honor such requests. To the extent you subscribe to more than one communications program that we operate, you must unsubscribe from each program separately. For support or assistance, email us at [email protected]. We may change any short code or telephone number we use to operate Rebound Communications at any time with notice to you. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we are not responsible for honoring requests made in such messages. Rebound Communications may not be available in all areas or supported by all carriers or all devices. Check with your carrier for details. Delivery of mobile messages is subject to effective transmission from your wireless carrier/network operator and is outside of our control. We and the wireless carriers supported by Rebound Communications are not liable for any failed, delayed or undelivered messages. If you decide to change your mobile phone number, you agree to first opt out of each Rebound Communications program in which your number is enrolled. For clarity, you acknowledge and agree that any disputes between you and us related to Rebound Communications will be governed by Section 12 (DISPUTE RESOLUTION) below.
1.8 Rebound Updates. Our Service is evolving. We may update the Service with or without notifying you. You understand that we are not liable to you or to any third party for any modification, update, suspension, or discontinuation of any part of the Service, and that you may be required to update Rebound’s applications to continue to access the Service through such applications.
2.1 What You Do. You are responsible for everything you do under your account. Each account is personalized to you, so please don’t share accounts or passwords. Let us know right away if you suspect unauthorized use of your account or any other breach of security. If we suspect the information you provide is untrue, inaccurate, not current, or incomplete, we may suspend or terminate your account. Basically, don’t create an account using a false identity or on behalf of someone other than yourself.
2.2 Linked Accounts. You may be able to link your account with a third-party application or service. If you decide to link your account, you are responsible for making sure you aren’t breaching any of the third party’s terms and conditions. Any content from that third party shall be considered to be your User Content and subject to our Privacy Policy.
2.3 Your License. The Service is protected by copyright laws throughout the world. Subject to these Terms and our policies, and provided you have an active account and subscription on the Service, we grant you a limited, non-exclusive, non-transferable, and revocable license to use the features and functionality of our Service that are included in your subscription (including any add-ons purchased by you) during your applicable subscription term.
4.1 Rebound’s Rights. You agree that we own all rights, title, and interest in the Service. You may not remove, alter, or obscure any copyright, trademark, service mark, or other proprietary rights notices incorporated in or accompanying the Service.
4.2 Rebound’s Trademarks. hellorebound.com, Rebound Health, and the Rebound logo, and all related graphics, logos, service marks, and trade names are the trademarks of Rebound Health, Inc. and may not be used without our express written permission.
4.3 Your Feedback. We love hearing from our Rebounders, and are always interested in learning about ways we can make Rebound better. If you decide to share your comments, ideas, or feedback (“Feedback”) with us, then Rebound shall have the right to use your Feedback in any manner, including, but not limited to, future enhancements and modifications to the Services. All such Feedback shall be owned exclusively by Rebound, and you agree to assign all right, title and interest in and to such Feedback and related intellectual property. We are free to reuse all general knowledge, experience, know-how, works, and technologies (including ideas, concepts, processes, and techniques) related to or acquired during the provision of Services.